Intensive Support Associate in Anchorage, AK at Hope Community Resources, Inc.

Date Posted: 9/21/2020

Job Snapshot

  • Employee Type:
  • Location:
    540 West International Airport Road
    Anchorage, AK
  • Job Type:
  • Experience:
    Greater than 15 years
  • Date Posted:

Job Description


Calling all experienced Direct Support Professionals!!! 

Are you ready for the next step in your DSP career?  

Looking for a new challenge in an engaging environment? 

If you want to find more purpose through service to others, you’ve come to the right place.

We are currently seeking experiencedpassionate, and caring people to work with individuals who experience developmental and physical disabilities.  Join our team as an Intensive Support Associate (ISA) that supports individuals directly by teaching and modeling personal care and independent living skills, following a behavior support plan, providing opportunities to participate in the community, and completing paperwork.

The Intensive Support Associate (ISA)provides services to Hope support recipients by providing
direct care support and services to those who have challenging behaviors and intensive support
needs. This position takes appropriate steps, utilizing agency or treatment directed supports and
trainings to deescalate individuals who may become physically or verbally aggressive. The ISA
may be assigned to work in an Agency home or may work with support recipients in the
community or in support recipients’ homes. This position provides continual heightened vigilance
in supervision and monitoring required for the safety of the support recipient and/or others while
teaching activities of daily living, as well as social and communication skills to foster
independence. The ISA explores, develops, and assists with support recipients’ participation in
community inclusion activities, and provides opportunities for support recipients to work on goals
and objectives as outlined in Plans of Care and/or various other support plans. This position
ensures compliance with appropriate behavioral limits specified within the Plans of Care, Behavior
Support Plans, Individualized Interaction Guidelines, Emergency Response Plans, and prescribed
mental health coping strategies or treatment interventions, as applicable. The ISA understands the
serious nature of a person’s history while supporting them to live a meaningful life of dignity. The
Intensive Supports Associate maintains loyalty to the organization, its beliefs, values, mission,
vision, and expectations, and to the recipients of services.

We provide paid classroom and on-the-job training; it is not necessary for applicants to have prior experience, just a positive attitude and willingness to learn!

We are hiring both full time and part time positions NOW!  

Most available positions require availability on the weekends and holidays.

Most schedules offer afternoon and evening hours and vary by location.

Positions can include providing supported living, day habilitation, group home, and community activity supports. 

Who We Are

We are a non-profit organization providing community supports to hundreds of individuals and families who experience intellectual and developmental disabilities, traumatic brain injury and mental health challenges. We provide services through regional offices located in Anchorage, the Mat-Su Valley, Dillingham, Kodiak, Seward, Barrow, and the Kenai Peninsula. We also serve the outlying areas and numerous rural communities within each region.

Who We Serve

The people who choose our supports range in age from infancy to the elderly, are of diverse ethnic background, and experience a range of disabilities. Each person is individual and unique in the supports they need and request.

Why Choose Hope?

Our mission of support is based on an individualized approach, believing that each person has unique needs and must be the chief architect of their own service delivery plan. By listening to the dreams of the individuals and families who choose our supports, we are able to provide unique opportunities, create new living environments, and expand programs that fully encompass the needs of families. As a result, our community supports are as diversified and as personalized as the dreams of each person.


1. Provides support services as outlined in the Plan of Care and/or support plan and behavioral
health protocols, including, but not limited to, activities of daily living, activities in the
community, and behavior supports.
2. Teaches and assists support recipients to safely access services and participate in
community activities. Collaborates with community partners to provide holistic support
and supervision.
3. Provides continual heightened vigilance in supervision and monitoring. Adjusts
supervision levels as appropriate and according to support plans.
4. Assists with personal financial management.
5. Teaches and assists support recipients with daily personal hygiene and care, household and
personal chores, and recreation.
6. Models and mentors positive communications and behaviors. Pre-teaches alternatives and
manages less desirable behaviors through informal assessment and implementation of
7. Understands and applies concepts of verbal and physical de-escalation strategies as taught
by agency approved systems.
8. Collaborates and communicates with all members of the team to assist with the
coordination of services, development and implementation of support plans, and monitor
their effectiveness. Fully participates in each person’s behavior support team meeting as
needed or requested.
9. Develops and maintains positive professional relationships with families and guardians.
Ensures schedule changes are communicated with families, homes, and the supervisor.
10. Coordinates transportation for support recipients, which may include transporting in
personal vehicle, arranging public transportation, and/or through the use of vehicles
assigned to the Agency’s Assisted Living homes.
11. Monitors support recipients’ health and reports health concerns to appropriate supervisor
and/or parent/guardian. Assists with following medical orders and medication
administration and documentation, as specified by support recipient’s medical
professional(s). Accompanies and participates in appointments as requested.
12. Completes accurate, timely, and thorough documentation, including but not limited to,
service notes, goal tracking, incident reports, and timecards, to be in compliance with
Agency standards and federal and state regulations.
13. Monitors environments, vehicles, equipment, and events for safety, accessibility,
maintenance, and cleanliness.
14. Works a variety of hours and locations and with a number of different support recipients.


Education and Experience

1. High School diploma or GED; and

2. Two years of directly related experience supporting individuals that demonstrate
challenging and/or aggressive behaviors and require intensive supports that may include
continual heightened vigilance in supervision and monitoring, formalized behavior
management strategies, and/or verbal and physical de-escalation techniques.


  • Ability to lift 35 lbs, or 1/3 of body weight, whichever is less, from a squat-and-kneel position
  • Must be 18 years or older, per State of Alaska regulations
  • Possess a valid driver license & at least 1 year of driving experience (may include permit time)
  • Provide driving record that meets agency guidelines
  • Pass a criminal background check under state regulation


Keywords: DSP, Caregiver, CNA, healthcare, home caregiver, personal care assistant, PCA, care provider, social worker, health aide, provider


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